Configure Email Client

Top  Previous  Next

When sending class session reminders or reports, Training Manager will attempt to open the email client which has been configured in Windows as the "Default" email client. You can designate which email client is the default one as follows:

 

In Windows XP:

 

1.       Open Internet Explorer

2.       Select Tools --> Internet Options from the menu.

3.       Select the Programs tab.

4.       Select your desired email client from the drop down list.

5.       Click Ok.

6.       To test your selection, click this link to see if it opens your desired email client.

 

In Windows Vista, 7, and 8:

 

1.       Click Start.

2.       Type “default programs” in the Start Search box.

3.       Click Default Programs under Programs in the search results.

4.       Click Set your default programs.

5.       Highlight your desired email client on the left.

6.       Click Set this program as default.

7.       Click Ok.

8.       To test your selection, click this link to see if it opens your desired email client.

 

Notes:

The email addresses used for the reminders come from the "Email" field on the personnel form.
You may need to restart Training Manager after making the changes to your default email client.

 

Troubleshooting

 

Problem:

I want to use Gmail for the email client, but it is not listed in the options for default email client.

 

Solution:

If Gmail is not listed as an option for a default email client in your version of Windows, you will need to install a 3rd party utility which can be set as the default and configured to send via email. Here is a link to a utility which provides that feature: Affixa

 

Problem:

When sending an email to a list of email addresses, a message indicates that the email addresses should be separated by semi-colons instead of commas. Note however, that a comma is designated to be used to separate email addresses in RFC Section 3.4 for Internet Message Format.

 

Solution:

Microsoft has acknowledged a bug for this issue in Outlook 2003 and Outlook 2007. Per their support page: "Status: Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article." Microsoft has also provided the following solution:

 

Follow these steps to configure Outlook to recognize the comma as a valid e-mail address separator:

 

1.On the Tools menu, click Options.
2.Click E-Mail Options, and then click Advanced E-Mail Options.
3.Under When sending a message, click to select the Allow comma as address separator check box.

 

Note You can still use a semi-colon (;) to separate e-mail addresses when you click to select the Allow comma as address separator check box.

 

See the following Microsoft support article for the full details: http://support.microsoft.com/kb/820868

 

 

Problem:

When sending an email, the following message appears: "Either there is no default mail client or the current mail client cannot fulfill the messaging request".

 

Solution:

Set the default email client as described at the top of this page.

 

If the default email client has already been set, but the problem continues, the Outlook registry key may be corrupt. See the following article from Microsoft for solution details: http://support.microsoft.com/kb/813745

 

If the above solutions do not resolve the problem, check to see if the version of Outlook installed is 64 bit. There is no benefit in using the 64 bit version of Outlook, and it is not compatible with many applications. See this article for more information: http://www.msoutlook.info/question/461